To our valued Guests,
COVID-19 update as of June 11, 2021 at 12:01 AM.
At this time, we have been advised by the Ontario Government that Automobile Sales and Service Facilities may begin serving customers with no appointment necessary. We will continue to practice enhanced cleaning protocols along with additional hygiene measures throughout our facilities, and in all vehicles. Your health and safety remain our foremost priority as we continue to navigate the COVID-19 pandemic together.
What we are doing:
Your vehicle will be protected through seat covers and steering wheel covers. Your steering wheel, buttons and door will be wiped down as the last step of service and sales.
We have increased the frequency and diligence with which we clean shared spaces and frequently used surfaces such as door handles, payment terminals, iPads and washrooms.
We’re ensuring that our staff maintain the highest standards of hygiene, including: wearing masks within the dealership premises: practicing proper and frequent hand washing; eliminating physical interactions such as handshakes; and encouraging staff and guest interaction to be within the guidelines of safe social distancing. You will find hand-sanitizers throughout the dealership.
All team members are being instructed to remain at home if they are experiencing symptoms of COVID-19 or similar symptoms and follow the guidelines that health organizations have outlined in terms of self-isolation and care. Employees that return from vacation are being asked to follow self-isolation processes as necessary.
New regulations surrounding test drives to include; the test drive is no longer than 10 minutes. A maximum of two people, including up to one salesperson may be present in the test drive. All windows must be open at all times, if the two people are not from the same household during the test drive.
Door to Door Service
We understand that purchasing or servicing a vehicle may not be a priority but we want to make it as stress free as possible. If you would prefer to have your vehicle serviced from your home or office, we can pick up your vehicle and return it, serviced and sanitized under the higher protocols. During this time, our Door-to-Door Service will be complimentary at all of our locations. We request that should you choose to use our Door-to-Door Service, you provide notice 48-hours in advance to allow for higher volumes of pick-up and delivery at this time. Conditions may apply, please check your store when booking appointment.
Our primary focus during this critical time is to operate in a way that instills your trust that we are providing you with a safe sales and service environment. Your continued patronage is essential to our success and we are deeply appreciative of it.
Should you have any questions or comments, please do not hesitate to contact us.
President and CEO
Downtown Auto Group
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